My Recently Visited Services

Request a new Local Area Network (LAN) drop connection to the City of Buffalo network

Request remote desktop access

Request VPN be enabled on your home PC or laptop

Request installation of Cisco Jabber

Request a name change to your network ID/username

Report an issue with a desk phone or cell phone

Request a service that is not currently shown in the service catalog

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Request help with any email issue

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Request a new Cisco Jabber user account

Please provide a discription of the issue you are experiencing

Report a Virtual Private Network (VPN) issue

Configure an existing phone or corporate directory listing for a user (current employee)

Create an online form on the City's website

Reset the PIN for your phones voicemail.

Request the installation of MIS-supported software on your PC

Request an increase in the size of your email's inbox

Request to take your work PC home

Report a printer that is not working properly

Return a device owned by the City of Buffalo.

Request service related to the Laserfiche software program

Report an issue with the 311 Lagan software system.

Report an issue you are having with Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, OneDrive, Planner, etc.)

Request services related to Microsoft SharePoint