Popular Services

Report an issue with a desk phone or cell phone

Report a Virtual Private Network (VPN) issue

Request to connect a printer to an existing PC or laptop

Report an issue with the User Fee software application

Report a network connection issue (loss or disruption of internet service)

Request VPN be enabled on your home PC or laptop

See an issue or a way to improve the MIS Support & Help desk? Please let us know!

Reinstate or unlock a city owned device (cell phone, tablet, laptop).

Request access to cloud-based file sharing websites for legitimate governmental purposes

Return a device owned by the City of Buffalo.

Report any email that seems to be suspicious or appears to be a phishing attempt

Report hardware issues regarding computers, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Report an issue with the 311 Lagan software system.

Report an issue that is not currently shown in the service catalog

Request a new dataset be added to the City's open data portal

Request to repair a program that has stopped working

Request to take your work PC home

Request assistance with BAS software used in the City Clerk's office

Report an issue you are having with Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, OneDrive, Planner, etc.)

Request help with any email issue

Request assistance with GIS applications/geospatial data issues

Report an issue with the Exams and Roster Card applications

Report an issue with a biometric time clock

Report an issue with the Tax system (RPS, Tax and Assessment, etc.).

Request a new desk (VoIP) phone